Trouble Logging in?
Devin Shrake avatar
Written by Devin Shrake
Updated over a week ago


We launched an update last week that will resolve the looping "Refresh" message for good. But first, we have to get you on the newest version of Shiftlab.

To do that on Chrome:

In the Chrome app

  1. Open the Chrome app .

  2. Select the three dots for menu

  3. Select Settings

  4. Privacy and Security

  5. Clear browsing data

  6. Select Time Frame: All Time

  7. Select Cookies and Site Data, Cached Images and Files

  8. Reload Shiftlab

And on Safari:

To clear cache and cookies:

  1. From the home screen, Select Settings > Safari.

  2. At the bottom of Safari's settings screen, Select Clear Cookies and Clear Cache.

  3. Confirm when prompted.

Please reach out to me via the chat bubble if you have any troubles.


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