Skip to main content

Employee Account Access

Updated this week

Overview

This article explains how new users gain access to Shiftlab and log in for the first time.

Access requires an invitation sent to the email address listed in your organization’s system. And/or, if your Company uses an embedded process like single sign-on, please reach out to your Company Administrator.

When to Use This

Use this guide when:

  • You are a new Shiftlab user.

  • You received a Shiftlab invitation email and need to complete your setup.

  • You did not receive an invitation email and need to confirm your information.

  • You need to log in to Shiftlab for the first time.

Step-by-Step Instructions

1. Accept Your Invitation

  1. A manager or admin must invite you to Shiftlab.

  2. The invitation email is sent to the email address listed on your profile.

  3. Open the email and select the "Join" Access Link.

2. Set Your Password

  1. After selecting the link within the Email, you will see two password fields.

  2. Enter and confirm a password that meets the minimum requirement of 6 characters.

  3. Save your password.

3. Log In to Shiftlab

  1. After setting your password, go to the Shiftlab login page.

  2. Enter your email address and new password.

  3. Log in to access your schedule.

  4. Bookmark the page for quick access in the future.

4. Add Shiftlab to Your Mobile Home Screen (Optional)

You can save the Shiftlab web application to your mobile device home screen.

  1. Open Google Chrome or another browser on your phone.

  2. Enter your company’s Shiftlab URL: company.myshiftlab.app.

  3. If prompted, select Add Shiftlab to Home Screen.

  4. If not prompted automatically:

    • Open the browser menu (three dots or settings icon).

    • Select Add to Home Screen.

  5. Confirm and the Shiftlab icon will appear on your home screen.

Key Details & Definitions

  • Invitation Email: The email sent by a manager or admin that provides your unique access link.

  • HR System Email: The email address stored in your employer’s HR records. This must match the email used for your Shiftlab invite.

  • Password Setup: The required step to activate your Shiftlab account before logging in for the first time.

Troubleshooting & FAQs

I did not receive the invitation email. What should I check?
Verify with your manager that your email address is correct in Shiftlab and matches your company's internal system for employee management.

My access link is not working. What should I do?
Request a new invitation from your manager or admin. This invite email is only active for 7 days then expires.

I cannot log in after setting my password.
Confirm that you are using the same email address that received the invite.

Who can help if I still cannot access Shiftlab?
Contact support using the in-app chat bubble.

My company utilizes an embedded login in experience, what should I do?

Contact your Company Administrator for Single Sign On instructions.

How do I add a new User/Employee to Shiftlab as I do not see their profile?

Normally all users in the system are migrated/created from your company's system of choice: HR System, POS system, or another migration your company uses. However, if you need to add a new User/Employee manually, go into the Employees Tab > Select the + Add Employees button and can create a New User/Employee manually in Shiftlab by entering in the details.

Welcome Email once Invited and Credentials are Created:

Did this answer your question?