Overview
This article explains how to register new employee fingerprints or update existing fingerprints in Shiftlab. Fingerprint management ensures accurate employee authentication for clocking in and out.
When to Use This
When onboarding a new employee and adding their fingerprint
When an employee needs to update or replace their existing fingerprint
When troubleshooting fingerprint authentication issues
Step-by-Step Instructions
1. Access Fingerprint Management
Click the clock icon to open the Timeclock sidebar.
At the bottom of the sidebar, under Tools, select Manage Fingerprints.
2. Choose Fingerprint Action
Select Register User to add a new employee fingerprint.
Select Update User to update an existing employee fingerprint.
3. Search for Employee
Enter the employee’s name in the search bar.
Click Search and select the employee when their name appears.
4. Begin Fingerprint Scan
Follow the on-screen instructions and click Begin.
Scan the employee’s fingerprint four times as prompted to ensure proper registration.
5. Complete Registration
After the scans are complete, the employee’s fingerprint is added or updated in the system.
The employee can now use their fingerprint to clock in and out.
Key Details & Definitions
Register User: Adds a fingerprint for an employee who has not previously registered.
Update User: Replaces or updates an existing fingerprint for an employee.
Timeclock Sidebar: Interface used to access fingerprint management and other tools.
Troubleshooting & FAQs
My fingerprint is not recognized.
Ensure the employee’s finger is clean and dry. Retry scanning if necessary.
I don’t see “Manage Fingerprints?"
Confirm your account has permission to manage employee fingerprints.
Can multiple fingerprints be registered for one employee?
Only the most recent registration will be used for authentication.
Related Articles
How to Clock In & Out
Registering a Timeclock Device
Correcting Timeclock Errors
